I keep pinching myself to make sure I’m not currently starring in a Monty Python skit because that’s how the last few weeks have felt. I only wish I was. According to BT someone was supposed to be moving into our house today but no-one ever did; surprise, surprise. I was a bit disappointed in the end as I was hoping to hand over not only our phone and broadband but also our plumbing problems. But alas, our plumbing problems are still ours.
The Polish fellow we organised to do the ceiling repairs downstairs came over today to have a look at the new damage and I ended up bawling my eyes out. He must have felt sorry for me and offered to do it again for free. Can you believe that? I immediately felt really bad and cried even harder because I wasn’t crying so that he’d do it for free. They have mouths to feed too and we can afford to fix it so I said no, absolutely not. But I suspect he’ll give us a good price. They’re going to return on Monday to start the job again.
If something good has come out of my dealings with BT it’s that I think it has made me better at my own job. So many of my conversations and emails with their service representatives left me feeling completely exasperated. On one occasion I asked the lady I was speaking to why she didn’t believe that I hadn’t transferred my phone to another company. She said, “Of course I believe you, you’re a valued customer”. But actually she didn’t believe me at all and this mattered because no attempt was then made to figure out what had gone wrong and to fix the problem. They were just empty, meaningless words.
But it’s all just money in the end and not terribly important. The things that matter are all fine. We’re all healthy and the kids are very happy and have the best school ever. Right now I’m sitting on the train heading off on an adventure for the weekend and am very happy about that.