NatWest: tearing marriages apart

Ok, I’m not being serious with my title. I just want to make this clear that I’m exaggerating slightly here. Quite a bit actually. But I am pissed off with Natwest and so this is going to be a bit of a rant.

A little while ago I wrote about the problem I had trying to have my name added to my husband’s bank account at Natwest. I couldn’t provide the right documentation for them. I had a New Zealand passport, a New Zealand driver’s licence, and an official letter addressed to my home address in Aberdeen from BT. The letter from BT was insufficient because they specifically wanted a bill. I have signed up for paperless billing and so I don’t get any bills from them in the post.

What could I do? I wanted to give my employer my bank details so they can pay my salary into a bank account in the UK. Do I give them my husband’s bank account and then depend on him to give me cash? Bollocks to that. Instead I went and opened a bank account with the Bank of Scotland. It was all very easy at the Bank of Scotland and they were happy with an official letter from BT as proof of address. But it’s the first time Ben and I have had separate bank accounts since we were married. I have since added Ben to my bank account but we are still struggling with Natwest.

Three weeks ago I finally got a council tax bill in my name so I went back to Natwest with all the paperwork. They took photocopies of my passport and the bill but I still haven’t received my new account details so yesterday I rang them to find out why it’s taking so long. They said I had no application in the system at all and that Ben’s account is still a single person account. So I went back to the same branch and they’ve got copies of the identification they photocopied and a record that the forms were sent off. But apparently the forms have vanished. They were very apologetic about this. I may rant on my blog but I tend not to take my frustrations out on front-line staff so I nodded and walked out. I was also in a bit of a state of disbelief if anything. So now we have to fill in all the forms again and both of us have to sign them again and take them back to be posted off again. Why is it so hard, Natwest?

Meanwhile I’m earning a salary in the UK now. If I hadn’t lost my patience with NatWest a month ago and signed up with the Bank of Scotland instead, then I still wouldn’t have had anywhere for my employer to pay my salary.